Our Terms and Conditions
Please Read Carefully – This Agreement governs the terms under which bullion is bought and sold by Silver Gold Express.
For the purpose of Silver Gold Express Terms of Sale, the following terms are defined below;
- “Seller” will refer to Silver Gold Express, and its directors, and employees (hereinafter “SGE”, “we”, “us” or “our”) that are authorized to deal in bullion.
- “Customer”, “you” will refer to someone who enters into a purchase or a sale transaction of bullion or related products with SGE.
- “Business Days” shall mean our normal work days of Monday through Friday, excluding weekends and federal holidays.
- “Locked-in” will refer to the time a purchase or sale transaction is confirmed and the price is fixed. The price, calculated based on the spot price at the time of the transaction is locked-in regardless of market fluctuations.
- “Online Store” will refer to the Silver Gold Express online gold, silver, platinum and/or palladium store found at http://www.silvergoldexpress.com;
2. Bullion Policy
In regard to purchasing bullion or precious metals products from Silver Gold Express, the sale price offered to Customer is locked and the transaction cannot be canceled once a confirmation number has been issued. After you have paid your order in full, we will gladly buy-back your order, even if you haven’t received delivery of your bullion yet.
In regards to selling to Silver Gold Express the offered price is locked and the transaction cannot be canceled once a confirmation number has been issued. The only option is to offset at the current buying price. You are responsible for paying any deficit between the offered price and the offset price.
All customers wishing to purchase from or sell to Silver Gold Express must create an account with Silver Gold Express.
The Client agrees and recognizes that Silver Gold Express relies on the truth of all information provided by the Client. In agreeing to the Order and Cancellation Policy of Silver Gold Express, the Client affirms that all information provided is accurate and truthful.
4. Price Confirmation
When buying from us, your final price is locked in and your order cannot be cancelled once we have issued a confirmation number. Payment must be made within 72 hours of the time the purchase is confirmed and a confirmation number has been issued and received by Silver Gold Express within 5 business days.
We require a valid credit card to confirm purchases and sales regardless of payment type. This is to lock the current market price.
The Client’s credit card is not to be charged for the amount of the purchase. However, if a purchase is cancelled, a cancellation fee of $50 and any market loss will be applied and charged to the Client’s credit card.
When selling to us, the sale price is locked in and the sale cannot be cancelled once we have issued a confirmation number. All sales to us must be shipped within 24 hours. If we do not receive the items within 5 business days we reserve the right to purchase items at current market value or decline the sale to us.
Upon receipt and verification of said bullion, you will receive payment within 10 business days.
All purchases or sales with SGE constitute a legally binding agreement.
5. Order Confirmation and Invoice
After you have placed your order either by telephone or our Online Store, we shall then send you in writing a confirmation of your order and an invoice via email. Failure by you to receive any of these shall NOT invalidate or otherwise cancel your order with us; you are still obligated to pay for your bullion order in full and on time.
You shall take all steps necessary, including updating address books and adjusting spam or junk-mail filters, to ensure that you can timely receive all e-mails from us, complete with any attachments, in furtherance of this Agreement.
6. Order Liquidation
When you place your order, you enter into a binding contractual agreement with us to remit payment in full based on the prevailing market purchase price agreed upon at the time your order was placed. Should you choose to buy-back your order prior to the date of delivery, you must do so during regular business hours, Monday – Friday 9am – 5pm EST, we will liquidate your position, subject to our Bullion Policy as well as $50 cancellation fee, based on the prevailing market purchase price at the time of buy-back. You will be liable for any difference in the event of market loss. If the prevailing market price of the items has gone up since your order any gain will remain our property.
7. Payment Policy
A. Payment shall be in Canadian and US Funds only.
B. Methods of Payment
Silver Gold Express accepts the following methods of payment:
- Credit/Debit Cards through Paypal for orders upto C$2000 or lesser.
- Paypal to Paypal (Direct/On request)
- Bank wire: No holding period
- Bank draft: All bank drafts will be held for 5 business days.
- Certified cheque: All certified cheques will be held for 5 business days.
- Money order: All money orders will be held for 5 business days.
- Cashier’s cheque: All cashier’s cheques will be held for 5 business days.
- Personal cheque: All cheques will be held for 15 business days.
We DO NOT accept the following methods of payment on our Online Store:
- Direct Deposits
- Third Party Cheques and Payments
Silver Gold Express requires a valid credit card number to lock in your order. Your credit card will not be charged for the amount of your purchase. However, if you should fail to pay for your order in full and on time, a $50 cancellation fee and any market loss will be applied and charged to your card.
8. Client Sale Transactions Payment
Clients may receive payment for Client Sale Transactions in the following ways:
- Bank wire (CAD or USD).
- Cheque by FedEx (CAD or USD). There is a $25.00 service fee.
- Cheque by regular mail (CAD or USD). With no service fee.
Processing and payment for Client Sale Transactions may take up to up to two business days from receipt of the Precious Metals.
9. Shipping Policy
We ship all of our packages discreetly and fully insured to the address provided by the Customer. We require a signature upon delivery of all of our packages, a signature upon delivery is mandatory. In light of recent COVId-19 related changes, major shipping companies no longer require a signature for their customers. While we will try our best to ensure signature, we do not guarantee the operations of the shipping company.We hold no liability for the shipment as soon as a tracking number is provided to the customer.
Our Canadian orders are shipped by way of FedEx or Canada Post. Our U.S. orders are shipped by UPS or the United States Postal Service.
Should your package be lost or stolen in transit, the contents of your order are fully covered and you will be fully compensated for the amount of your order.
Indicating a signature is required and/or giving permission for someone other than yourself to sign for your deliveries voids your insurance.
This includes leaving your package with an office attendant, family member, building concierge, neighbour, or The UPS Store/ Mail Boxes etc. locations. Under the aforementioned circumstances your package will be void of insurance.
Shipping Delay: Due to extreme order volumes, please expect a shipping delay.
Terms and Conditions Apply To Any and All Offers, Deals, Discounts offered by Silver Gold Express. Please see in store for details.
Shipping Insurance amount is to be paid by the customer in order to insure their ordered items for protecting from any loss or damage.
Pre-Sale Shipping: If I am ordering a pre-sale item, I acknowledge there will be significant delays in shipping the products to me.
Please Note: Without shipping insurance, Silver Gold Express does will not be liable in case of any loss or damage.
A. Delivery time
Silver Gold Express ships all packages out within 2 business days of cleared payment. Delivery can be expected anywhere from 1-7 business days from the shipment date.
From time to time, reductions in our bullion inventory resulting from an increased demand for certain bullion products and other reasons may delay shipping.
If we cannot ship your order within the delivery time represented to you at the time of purchase, we will inform you prior to the expiration of that time period that we are unable to meet the delivery date, and that you may elect to either voluntarily liquidate your bullion order (have us buy-back your order); or continue to await delivery by the new delivery date we will give you, which will be based on our best information at that time, but which shall not exceed 30 days.
If we should be unable to ship your order within this new delivery date, then after this new delivery date has passed, we shall liquidate your bullion order and remit payment to you for the greater of either your voluntary liquidation amount, including any shipping fees; or your original purchase price.
B. Shipping method
We reserve the right to substitute a different shipping method than selected on the order. A credit for the difference in shipping costs is applicable when the actual shipping method is less than the selected method.
C. Shipping Options
We offer 100% insurance to the address provided on the order plus a signature required upon delivery. Should any customer choose to re-direct a shipment to any other location and/or waive the signature option, that customer will incur all risk and liability associated with delivery of the package.
D. Silver Gold Express Shipping and Insurance Fees
Shipping costs may be flat rate, free, or dependent on weight, dimensions and destination. To obtain an accurate, real-time quote, add your products, then go to the cart page and select the appropriate destination.
IMPORTANT: There are no taxes applied to purchase and sale of gold and silver bullion with purity of .999, however HST taxes are applied to the cost associated with shipping and insurance at rate.
E. Shipping to Non-Residential Addresses
Silver Gold Express provides delivery of packages to any physical address located in North America. However, Silver Gold Express cannot be held responsible for packages delivered to a business address or third party.
F. Post Office Boxes
Silver Gold Express provides delivery to clients with P.O BOX addresses. A notice to pick up your package will be left in your box. A signature and one piece of valid government issued photo I.D. is required for pick up.
The Customer warrants that Silver Gold Express has not offered or provided any investment advice to the Customer. The Customer warrants that Silver Gold Express has not provided the Customer with any opinion in regards to the suitability of any of its products or services.
11. Possible System Failure
Online order entry systems are designed to provide efficient and reliable methods for placing orders. However, internet service providers are not 100% reliable. The Customer acknowledges that Silver Gold Express is not responsible for the failure of any of these systems.
12. Internet Security
We are committed to maintaining the highest security measures to protect Customer information against theft, loss, corruption and to protect against the misuse of this information. We use only the highest industry standard secure server (SSL) for transferring client and credit card information across the internet. All of the customer data we collect is protected against unauthorized access.
13. Intellectual Property, Branding, and Trademarks
All of the intellectual property including trademarks, trade names, copyrights and other rights on this website are and will remain the sole property of Silver Gold Express. All information and material supplied by SGE is part of SGE’s confidential information. No Customer may reproduce, copy, or disclose said information without prior written consent from SGE.
14. Compliance and Due Diligence
The Customer is solely responsible for conforming with all laws in the jurisdiction from which the Customer accesses the SGE website. The Customer ensures that the purchase or the sale of Precious Metals is in compliance with all laws of the Customer’s jurisdiction and the acceptance of the Order and Cancellation Policy by the Customer and the entrance into a Customer Purchase Transaction or a Customer Sale Transaction is in compliance with all federal, provincial, state or applicable regulation to the Customer.
15. Reservations of Right
Silver Gold Express reserves the following rights unto its self:
A. Right to Refuse Service to Anyone
Silver Gold Express reserves the right to refuse service to anyone.
B. Right to Correct Erroneous Orders
Silver Gold Express reserves the right to correct any order for errors or computer-related problems. We will make a good faith effort to notify you of any correction of your order.
C. Right to Cancel Any Pending Sales
Silver Gold Express reserves the right to cancel any pending sale at any time for any reason. If we exercise this right, we shall cancel your order including delivery of your bullion, and we shall notify you and refund you all monies you may have paid to us on your order, less any costs and fees associated with cancelling your order.`
D. Right to Accept or Reject Any Late or Defective Payment After Market Comparison
Silver Gold Express reserves the right to either, (1) accept any late or defective payment, including liquidation payments, after a market comparison to determine what is most advantageous for us, or (2) reject any such late or other defective payment, including liquidation payments, that don’t comply with the terms of this Agreement
E. Right to Withhold Shipment for Unpaid Multiple Orders Right of Offset
In the event you place multiple orders with us and pay for one or more orders, but fail to properly pay for other orders, we reserve the right to withhold shipment on any paid orders, until the unpaid orders have been resolved to our satisfaction, including the Right of Offset.
The “Right of Offset”, shall mean our right to apply any customer’s paid order’s proceeds and product against any of that customer’s other unpaid order’s proceeds and product. If the customer shall thereafter have a net balance owed to us, we may thereafter involuntarily liquidate the remaining net balance owed as provided herein. If the customer shall have a net balance remaining for shipment, then we shall ship the remaining portion of the order as provided herein.
F. Right to Charge Credit Card
Silver Gold Express reserves the right to charge the credit card you have provided for any market losses incurred by Silver Gold Express as a result of your failure to fulfill any obligation.
G. Right to Hold Monies and Shipment to comply with FINTRAC regulations
We hereby also reserve the right to liquidate, cancel or rescind any transaction in which we are unable to obtain or verify information needed to comply with FINTRAC financial standards, or any other related statutes, rules, regulations, or any other law of every kind and nature.
H. Right to Change Bullion Terms of Sale
Silver Gold Express reserves the right to change the Bullion Terms and Conditions at any time without notice.
G. Right to Identity
Silver Gold Express reserves the right to verify the identity of a person or corporation that engages in business with us. This can be through asking for additional pieces of Government Issued ID, Articles of Incorporation, Corporate Documents or the like. We will protect the privacy of our customers and will not give this information out to any third parties.
This Agreement constitutes the entire and whole agreement between the parties with respect to the subject matter thereof and is intended as a complete and exclusive statement of its terms. This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, and all parties hereby submit and attorn to the jurisdiction of the Courts of that Province.
Silver Gold Express does not distribute, sell, rent, or loan any Customer information to any third party. Your information is only used for your Silver Gold Express account. Silver Gold Express only collects personal information when necessary either for the completion of a Transaction or as required by law.